Customer Service
Customer Service
Please note that support inquiries submitted via the contact form will be answered faster. Click here to contact support
Shipping & Delivery
Privacy & Security
Returns & Replacements
Ordering
Shipping & Delivery
We at Tanning Lotion Supply want your online experience to be enjoyable, simple and successful.
Please review our policies and procedures and let us know if you have any questions or concerns by contacting us at Customer Service
Most credit and debit card orders are shipped on the same day.
SHIPPING AND TAX POLICY
These are the shipping choices for online orders shipped within the United States and Internationally.
Orders placed by 12:30PM Western time ( Mon-Fri) will ship on the SAME DAY. Most orders over $100 will be automatically enrolled in "Signature Required" status for your own convenience and safety.
If the ordered item is out of stock you will receive a refund without further notice and your invoice will indicate your account has been refunded for the "Out of Stock" item.
In the event the item was not received and order has been marked as "Delivered" in shipping carrier system we encourage you to contact the mailman or post office directly to locate your package. TanningLotionSupply.com is not responsible in any way for package that is lost or stolen due to incorrectly filled address at the time of order and it is buyer's responsibility to locate it.
*Please note: If you wish to get a refund for a returned item, the amount of the refund will exclude shipping charges.
An estimate of the shipping cost will show up when you check out.
For all Canadian shipments, Tanning Lotion Supply will not be held responsible or liable for any problems that result at your local customs office. If customs duties are assessed, these are in addition to your shipping charges and must be paid directly by you. No refunds will be given for items that are seized at your local customs office. Tanning Lotion Supply will not be held liable for any customs duties or taxes that arise from your local customs office. Tanning Lotion Supply will also not be held responsible for any additional fee the local carrier in your country may charge.
Estimated delivery time for items we have in stock is from date of shipment provided no problems occur with your local customs office. Some countries may require various types of import licenses. Tanning Lotion Supply will not knowingly ship any products to any countries that may require any type of license. Tanning Lotion Supply will not be held responsible or liable for any problems that result at your local customs office. No refunds will be given for items that are seized at your local customs office. Tanning Lotion Supply will not be held liable for any customs duties or taxes that arise from your local customs office. Tanning Lotion Supply will also not be held responsible for any additional fee the local carrier in your country may charge.
Also Note:
USA Overnight Shipping & Handling - Please understand that choosing Overnight does not necessarily mean your order will be in your hands tomorrow. While most orders do ship on the same day, depending on when your order is received, some will be shipped on the following day. You will receive your order 1-2 days after the order has been processed, which in most cases is within 24 hours.
We do not ship orders on Saturdays or Sundays.
All shipments waived from signature unless otherwise instructed via comments in your order form, or by email.
For wholesale orders please add all the items to your shopping cart and use the appropriate coupon code to obtain your volume discount. Also note that all wholesale orders that were placed with a credit card will be refunded and will require a wire transfer. Please contact support for wire transfer information.
Most wholesale order will be required to wire the payment directly after the order has been processed. Please contact us via the ticketing system to obtain wire transfer instructions.
Privacy & Security
This Privacy and Security Policy is governed by our Terms and Conditions. We may periodically make changes to this Privacy and Security Policy which will be included on this page. It is your responsibility to review this Privacy and Security Policy frequently and remain informed about any changes to it, so we encourage you to visit this page often. Special note about children
This Site is not intended for or directed to persons under the age of 18. www.tanninglotionsupply.com does not sell products for purchase by children. www.tanninglotionsupply.com sells children`s products for purchase by adults. By registering with this web site, purchasing products from www.tanninglotionsupply.com or providing www.tanninglotionsupply.com with any information, you represent to www.tanninglotionsupply.com that you are 18 years of age or older and that any information you provide to www.tanninglotionsupply.com about a third party is for a third party that is 18 years of age or older. What information do we collect from you? Why?
We May Collect Information Needed to Contact You Later. If we collect personal contact information (as described
below), you may later access and modify it, and remove it from our system. You may also choose simply not to
provide your personal contact information at the point of collection.
We may collect your name, address and phone number
When you use our web Site, we may request your first and last name, home or other physical address, including
your street name and address and name of your city or town, your telephone number or other "real world" contact
information. We use this information to complete, support and analyze your purchases from
www.tanninglotionsupply.com and use of the www.tanninglotionsupply.com web site, for internal purposes and to
comply with any requirements of law. This information may be disclosed to our staff and to third parties
involved in the completion of your transaction, the delivery of your order or the analysis and support of your
use of the www.tanninglotionsupply.com web site.
We may collect your email address
We may request your email address, or other information needed to contact you online. We use it to complete,
support and analyze your purchases from www.tanninglotionsupply.com and use of the www.tanninglotionsupply.com
web site, and to comply with any requirements of law. We use it to respond to any questions you might have and
to provide you with information about specials occurring on the www.tanninglotionsupply.com web site if you have
chosen this service on the Account Login page. This information may be disclosed to our staff and to third
parties involved in the completion of your transaction, the delivery of your order or the analysis and support
of your use of the www.tanninglotionsupply.com website.
We may collect other kinds of information from you
When you use our web site, we may collect personal information about you described below. You may later access
and modify the information, or have it removed. You may also simply choose not to provide your personal contact
information at the point of collection; however, if you do not provide such information, we will be unable to
complete your purchase.
We may collect purchase information
We may collect information actively generated by the purchase of a product or service, such as a payment method.
We use this information to process your order and analyze and support your use of the
www.tanninglotionsupply.com web site. This information may be disclosed only to our staff and to third parties
involved in the completion of your transaction, the delivery of your order or the analysis and support of your
use of the www.tanninglotionsupply.com web site.
Certain exception disclosures
We may disclose your information if necessary to protect our legal rights, if the information relates to actual
or threatened harmful conduct, or www.tanninglotionsupply.com has good faith belief that such action is
necessary to (1) conform to the requirements of law or comply with governmental orders, court orders, or legal
process served on www.tanninglotionsupply.com or (2) to protect and defend the property or rights of
www.tanninglotionsupply.com , the users of its website or the public. This includes exchanging information with
other companies and organizations for fraud protection and credit risk protection. If
www.tanninglotionsupply.com should ever file for bankruptcy or merge with another company, we may sell the
information you provide to us on the www.tanninglotionsupply.com
website to a third party or share your personal
information with the company we merge with.
How do we protect information we collect?
We offer secure web pages to collect certain kinds of user information and we store certain kinds of data in
encrypted form. We follow reasonable technical and management practices to help protect the confidentiality,
security and integrity of data stored on our system. While no computer system is completely secure, we believe
the measures implemented by our web site reduce the likelihood of security problems to a level appropriate to
the type of data involved. www.tanninglotionsupply.com servers use Secure Sockets Layer (SSL), an encryption
technology that works with Netscape Navigator, Microsoft Internet Explorer, Firefox, Safari, and AOL`s browser,
so that only www.tanninglotionsupply.com can read a customer`s personal information.
How long do we keep user information?
We generally keep user data on our server or in our archives for as long as we reasonably need it. We may alter
this practice according to changing requirements. For example, we may delete some data if needed to free up
storage space. We may keep other data for longer periods if the law requires it. In addition, information posted
in a public forum could stay in the public domain indefinitely. Data management requests are administered in an
orderly manner to the extent feasible and within our direct control. Note: we have greater control over recently
collected data than for archived data. Once data is removed from the system and archived, it may not be feasible
to accommodate specific requests. In those cases, our general data retention policy applies.
Third party sites
This Site contains links to third party websites. www.tanninglotionsupply.com
is not responsible for the privacy
practices or the content of such websites. Your use of these third party websites is entirely at your own
risk.
Your consent to this policy
By using the www.tanninglotionsupply.com web site, you agree to
this Privacy and Security Policy. This is our
entire and exclusive Privacy and Security Policy and it supersedes any earlier version. Our Terms and Conditions
take precedence over any conflicting Policy provision. We may change our Privacy and Security Policy by posting
a new version of the policy on this page which it is your responsibility to review frequently.
Legal disclaimer
This Site operates AS-IS and AS-AVAILABLE, without liability of any kind. We are not responsible for events beyond our direct control. This Privacy and Security Policy is governed by California law, excluding conflicts of law principles. Any legal actions against us must be commenced in California within one year after the claim arose, or be barred.
Copyright notice
All of the images on this website are copyrighted to their appropriate licensees and are protected by international copyright law. Tanning lotions Supply is not responsible for any images presented on this website. All images, text and graphic elements were provided to Tanning Lotion Supply by the distributors and product dealers which are the licensed party of the images on this website. Tanning Lotion Supply assumes no responsibility for any images that have not been properly licensed by the providing party. Please notify Tanning Lotion Supply support team should there be an image in question and possible violation of such laws and it will removed immediately.
Returns & Replacements
1. All claims for credit, shortages and/or damages must be placed within ten days of receipt of merchandise.
2. All returned merchandise must be received by Tanning Lotion Supply in saleable condition, unless the merchandise is found to be defective.
3. The shipping cost of any returns or exchanges remain the responsibility of the customer, unless the merchandise is being returned because the order was incorrectly filled by us or the merchandise is defective.
4. All Canada shipments do not include extra charge for custom clearance.
5. Please be advised that Canada shipments could be delayed for custom clearance reasons.
6. Any refund or credit for exchange will be based on the value of the merchandise at the time of purchase. Shipping and Handling fees are not subject to refund unless the merchandise is defective or we shipped an incorrect item.
7. If order returned to Tanning Lotion Supply duo to an incorrect address filled by the customer or customer has rejected the package because of assessed taxes and duties and package is returned to Tanning Lotion Supply the total order will be subject to a 15% restocking fee if customer choices to have a refund.
Ordering
Finding Items First you will need to browse or search for the items you would like to order. Keyword search boxes are located on every page of our store. You will also find links to browse lists and more detailed product-specific searches in the left side navigation bar of each store. When you find an item that interests you, click the title or name of the item to see its product detail page. Here you will find more information about the item.
Adding Items to Your Shopping Cart
If you want to order an item from www.tanninglotionsupply.com, click the "Add to Cart" button on the item's product detail page. Once you've added an item to your Shopping Cart, use the cart's top navigation bar or the "Continue shopping" button to keep searching or browsing until your cart contains all of the items you want to order. You can access the contents of your Shopping Cart at any time by clicking the Shopping Cart icon on the right side of every page of our Web site.
Proceed to Checkout
Take a moment to review all of the items you've placed in your Shopping Cart. When you're ready to place an order for everything in the "Shopping Cart Items--To Buy Now" section of your cart, click the "Proceed to checkout" button. You will be taken to the first page of the order form.
The instructions here outline each step of our online order form. If at any point you encounter difficulty or receive an error message, please contact us.